About this policy
This policy explains how we collect and handle your information across all of our websites and services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know via email.
The term ‘personal data’ means any information relating to you as an identifiable individual. For example, this includes information that may of itself identify you such as your name, email, address, IP address or cookies, as well as information that may not on its own identify you, but which we store alongside such identifiers, such as how you are using our services or the country you are in when you do so.
Why and how do we use your personal data?
We only use your information where you’ve given us your consent, where it’s necessary to deliver the services you’ve requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy.
When we need to do so to deliver our services or facilitate the performance of a contract you’ve entered – or are entering – into, such as placing an order or making an account on the Exam Portal.
To improve or optimise our services and to otherwise protect or further our legitimate interests. This includes using the information to ensure your security and to make our products and services better for you.
When we have your consent to send your information about the latest developments at An Nasihah or for storing cookies on your computer to provide you with a better service. You re within your right to request the cancellation of your consent.
What personal data do we collect?
Everyone who uses our services will have bits and pieces of information about them collected, stored and processed. However, we don’t collect more information than we need.
When you use our services, we have to collect, keep and share some personal data and ask that you agree to that in line with this policy. We collect information in the following ways:
You give it to us voluntarily
Information you choose to give us might include personal data needed for you place an order or create an account on the Exam Portal. This ranges from personal information such as your name, email, address, to contact details of the organisation that you are ordering on behalf of. It can also include content like the reviews you write for our books on our website to share with other visitors. Most importantly, it’s always your choice whether or not you choose to give us this kind of information.
We collect it automatically
We generate or collect some information from your computer or device automatically. This includes information such as your IP address, information about the device and browser you are using to access our websites and the website URL you visited us from. We may also know your location from your IP address. This helps us to improve your experience.
Our services are not intended for children under 13 years of age, and no one under the age of 13 should provide any information to, on or via our services. We don’t knowingly collect personal data from children under 13, and will delete any that we learn we have collected or received that was not provided by, or with express consent on behalf of, the child’s parent or legal guardian.
Depending on how you interact with our services, we may collect or process the following categories of personal data via the different ways explained above.
- Contact Information:
such as your name, address, email address, telephone number and other similar information.
- Device and Location Information:
generic details from your device such as your IP address, type, make, model and operating system of your device;
non-specific location based on your IP address.
- Usage Information:
how you’ve interacted with our services, including time you spend on our site and the pages, features or functionality you have accessed; and
links you have clicked on to be redirected to our services;
- Communications Information:
includes communications we receive from you such as feedback, help requests and queries via email and other electronic communication methods such as online chat or instant messaging; and
metadata associated with those communications, such as time and date.
- User Generated or Provided Content:
content you upload to our services such as comments and reviews and metadata such as the time and date associated with that content; and
any information you submit to us during the course of any correspondence you may have with us.
How long do we store your personal data?
We keep your personal data only for as long as we need to. This depends on why it was collected, or if we have a continuing legal basis to do so (such as to fulfil a contract between us, perform a service you requested or for our legitimate interests). Rest assured, if we no longer have a reason or legal requirement to process your personal data, we will delete it or store it in a way so that it no longer identifies you.
Also, if you have an account with us, we will keep personal data such as your email address, name and other details so you can log in and access our services for as long as you have an account. We may keep other information indefinitely – such as site activity linked to an IP address – which we use to help us understand our customers and improve our products and services.
You can always ask us to delete your personal data in certain circumstances.
When is your information shared with or collected by third parties?
We share information relating to our users with selected third parties who provide us with a variety of different services that support the delivery of our services (let’s call them “Third Party Processors”). These Third-Party Processors range from providers of technical infrastructure to customer service and shipping services. We require any Third-Party Processor which handles information on our behalf to do so pursuant to contractual terms which require that the information is kept secure, is processed in accordance with applicable data protection laws, and used only as we have instructed and not for that Third-Party Processor’s own purposes (unless you have explicitly consented to them doing so).
Third-Party Processors may be located in, or process your information, outside of the country in which you are based. Where our use of a Third-Party Processor involves the transfer of personal data from within Europe to a location outside of the European Economic Area, we will put in place appropriate measures to ensure that the personal data is adequately protected in that location, most often by applying European Commission-approved standard contractual clauses.
The types of Third Party Processors we may share elements of your personal data with include:
- payment processors engaged by us to securely store or handle payments information, such as credit or debit card details, required for completing your orders;
- providers of email management and distribution tools – for example, if you sign up to receive An Nasihah Publications newsletters or other marketing messages we will manage the delivery of these to you using a third party email distribution tool;
- providers of data aggregation and analytics software services that enable us to effectively monitor and optimise the delivery of our services;
- providers of software platforms that assist us in communicating or providing customer support services to you – for example, we manage and respond to any messages you send to us via email or live chat using a third party communications management tool; and
- providers of online cloud storage services and other essential IT support services;
How do we keep your personal data secure?
Keeping your personal data secure is our highest priority. We limit access to only those employees who have to come into contact with your information to do their jobs and deliver our services.
Unfortunately, no website or app can guarantee complete security but we have put procedures in place to keep your personal data as safe as possible. It uses a range of technical, organisational and administrative security measures and best-practice techniques, depending on the type of data being processed.
Where do we store your information?
Your information is saved servers managed by a Third-Party company. Your data is not processed by any Third-Party. All this information is stored in a safe environment and protected with passwords.
We use a combination of cookies and other technologies such as pixels/web beacons and tracking codes to collect information for use in line with the purposes set out in this policy.
What is a cookie?
A cookie is a small data file that is stored on your computer or device. Cookies record things like your preferences and settings, helping to give us the information we need to provide you with the most consistent and relevant experience.
Cookies on our website may be set by us or third parties we’re working with.
What are web beacons and pixels?
Web beacons or pixels are small, transparent image files inside a web page or email. We use them to understand how you interact with our services. We also use pixels to gather information such as whether you’ve opened an email, so that we can improve our communications to you.
What are tracking codes?
Tracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services.
What are your choices and rights?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you have provided to us in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to An Nasihah Publications processing your data, this will not affect any processing which has already taken place at that time.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
Who are we and how can you contact us?
An Nasihah Publications Ltd. is a company registered in the UK.
An Nasihah Publications Ltd. is the Data Controller of any information collected from you by us.
Our company number is: 07992339
Our correspondence address is: 58 Buckland Road, Leicester, LE5 0NT, United Kingdom.